常見問題 \ Frequently Asked Questions

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一般訊息 \ General Information

    1. 與我們聯繫 \ Contact us

    2. 茶葉來源 \ Where we source the tea from ?

    3. 農藥檢測 \ Pesticide residue test

 

關於出貨 \ Delivery 

    1. 台灣本島配送 \ Local delivery in Taiwan

    2. 國際配送 \ International delivery

    3. 我遲遲沒收到訂單 \ After decades, I still have not received my orders

    4. 我的訂單少了商品 \ Something missing in my order

    

關於付款 \ Payments

    1. 如何付款？ \ How can I pay for my order ?

    2. 貨到付款 \ Cash On Delivery

    3. 退款 \ Refunds

 

關於訂單 \ Orders

    1. 取消訂單 \ Cancel my orders

    2. 更改訂單 \ Change my orders

    3. 商品有破損 \ Receving faulty item

    4. 收到的商品不是我訂的 \ You've sent the wrong item 

    5. 被取消訂單 \ Why have you canceled my order ?

    6. 下訂之後未收到訂單確認信 \ Not receving order confirmation email after order been placed

 

關於退貨 \ Returns

    1. 會員 14 天鑑賞期 \ Memebrs-Only 14 days money back guarantee policy

     2. 我想要退貨 \ I want to return something

 

技術性問題 \ Technical Issues

     1. 網站問題 \ Reporting website errors

     2. 無法登入帳號 \ Cannot log in my acccount

     3. 忘記密碼 \ Forgot password ?